Outpatient Facilities
OPD Services
The outpatient department of the hospital can serve 500 patients per day through 50 examination rooms.
Outpatient Facilities
- Dedicated fully-equipped medical consultation & exam rooms
- Experienced, efficient medical & nursing specialists
- Our OPD is open every day – with convenient early morning and late evening hours
- We offer an integrated interdisciplinary approach to provide our patients with the highest quality of care
The services we provide include:
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Medicine (All branches including):
- Internal Medicine
- Nephrology (Kidney Outpatient Services)
- Cardiology (Cardiac Outpatient Services)
- Neurology (Neurological Outpatient Services)
- Gastroenterology (Gastroenterology Outpatient Services)
- Endocrinology (Diabetes Management)
- Dermatology (Skin & VD Outpatient Services)
- Pediatrics (Pediatrics Outpatient Services)
-
Surgery and Allied:
- General Surgery
- Colorectal Surgery
- Pediatric Surgery
- Urology Surgery
- Neurosurgery
- Orthopedic Surgery
- ENT
- Ophthalmology (Eye)
- Dental Maxillofacial Unit
- Gynecology (Gynae & Obs Outpatient Services): Gynae, Obs, Infertility
-
Pathology Laboratory Services:
- Hematology and Coagulation
- Clinical Pathology
- Biochemistry and Immunology
- Serology
- Microbiology
- Histopathology & Cytopathology
-
Radiology and Imaging Services:
- X-Ray - 1000 mA, 500 mA
- CT Scan - 128 Slice, 256 Slice
-
Physiotherapy and Rehabilitation Services (Adult and Pediatric):
- Occupational Therapy
- Physical Therapy
-
Dialysis Services:
- Haemodialysis
- Peritoneal Dialysis
Patient Rights & Responsibilities
UNDERSTANDING YOUR RIGHTS & RESPONSIBILITIES When you are availing services from a hospital, it is important for you to understand both your rights and your responsibilities in this process. We (MHSHMC) are committed to care our patient, both clinical and personal. It is our policy to ensure that your individuality and dignity is respected and you receive all your services timely. We are empowering you to manage your health in a manner that is aligned with your values and respect your culture, religion and beliefs. We support your rights and encourage you to participate in critical and vital decisions which affect your well-being. We wish to inform you the various rights you have as a patient in our premise.
YOUR RIGHTS AS A PATIENT
Patient Rights
- Right to proper medical care: You have the right to receive the best care medically indicated for your problem, regardless of age, sex, religion, nationality, race, source of payment, etc. We deliver treatment and care in accordance with international professional standards and healthcare quality.
- Right to seek and receive all information necessary to understand your medical condition: You are entitled to know your probable diagnosis, planned course of treatment, and prognosis. You have the right to know the names of your doctors and caregivers, ask questions, and receive answers in a language or format you understand. Designated individuals can represent you if you are unable to make decisions yourself.
- Right to be treated respectfully: Your individuality and cultural background will be respected. Your questions will be heard and answered with courtesy and respect.
- Right for a second opinion: You may request a second opinion from another doctor or Medical Board if you believe the initial treatment decision is not suitable. We encourage reasonable use of this right.
- Right to leave the hospital: You may leave the hospital at any time, even against your doctor’s advice. However, you will be asked to sign a “Discharge Against Medical Advice” form and the hospital will not be liable for any resulting harm.
- Right to be free from any restraint or seclusion: You have the right to be free from restraint or seclusion unless medically necessary and approved by written consent. These measures will never be used for staff convenience or discipline.
- Right to privacy and medical confidentiality: Your medical privacy is protected. Information about your treatment will not be shared without your consent, except when required by law or for continued medical care.
- Right to informed consent: No treatment will be given without your or your family’s informed consent. Your doctor will explain the diagnosis, treatment options, risks, and alternatives clearly to support your decision-making.
- Right to access medical information: You may request details of your treatment, including your medical record. If the information might harm your health, your doctor may withhold it, subject to review by the hospital's Ethics Committee.
- Right to care under emergency: In a medical emergency, you will receive unconditional treatment. Doctors are obliged to treat or refer you to appropriate facilities. In life-threatening cases, emergency care may proceed even without consent, as per hospital policy.
- Right to be informed about cost of treatment: You have the right to receive daily information about hospital bills as per hospital billing policy.
- Right to complain: You may file complaints regarding your health plan, doctor(s), waiting time, staff behavior, facilities, or any other concern with the hospital authorities.
YOUR RESPONSIBILITIES AS A PATIENT
Your rights are balanced by your responsibilities as a patient, which can help your caregivers work more efficiently. Please do the following and help yourself, as well as the hospital staff:
- Be honest with your healthcare providers and inform your physician about your present illness, previous hospitalization details, and any other health-related matters that may help in your treatment. Participate in decision-making and ask questions if you have doubts.
- Treat hospital staff with respect and consideration. Remember, they often work under stressful conditions. Violence or racial, sexual, or verbal abuse is completely unacceptable.
- Follow all advice given by your caregivers. If you are concerned or unsure about any instructions, discuss it with your caregiver instead of ignoring it.
- Take all medications prescribed by your doctor and complete the entire course of treatment as directed.
- Help improve hospital services by completing the “Feedback Forms” when asked by staff.
- Use emergency services only for real emergencies, as other seriously ill patients may need them more urgently.
- Respect the rights of other patients and hospital staff. Ensure your visitors are considerate of others and strictly follow the hospital’s “Visiting Hours” policy.
- Follow the hospital’s “No Smoking” rule and comply with all other hospital regulations.
- Be prompt in paying your hospital bills and provide any necessary information required for bill processing.
Visiting Hours & Rules
PATIENT VISITING HOURS
For the safety of our patients, their caregivers and visitors, we ask you to limit visits to the hours specified below: Morning: 07:30 am to 9:00 am. Noon: 01:00 pm to 03:00 pm Evening: 06:00 pm to 8:00 pm
👥 VISITORS’ RULES
Please follow the rules below and assist us in maintaining a peaceful environment for our patients and facilities:
- 🚫 No Entry: Visitors are strictly prohibited in HDU, ICU, NICU, OTs, and Dialysis Unit.
- 👶 Children Restriction: Children below 12 years are not allowed as visitors due to high infection risk.
- 😴 Respect Quiet Hours: Visitors must be considerate, as other patients may be resting during visiting hours.
- 👪 Limit Visitors: Please restrict the number of visitors to maintain peace and rest.
- 🧼 Hygiene & Safety: Too many visitors increase infection risks and burden housekeeping. Maximum 2 visitors at a time is recommended.
- 🔇 Be Quiet in Hallways: Keep conversations and activities in the hallway short to ensure comfort for all patients and families.
Visitor Guidelines and Policies
- 🌸 Visitors are not allowed to bring flowers into the hospital.
- 📵 Visitors and attendants are not allowed to bring personal electronic gadgets like DVDs, music systems, etc. Televisions with common or cable TV connections are provided in all patient and public areas.
- 🚭 Smoking is prohibited inside hospital buildings, entrance ways, balconies, and courtyards, except in the designated Smoking Area located in the backyard of the hospital premises.
- ❌ The hospital policy strictly prohibits consumption of alcohol anywhere on hospital premises.
- 📸 Patients and visitors are requested not to take photographs inside the hospital. Parents of newborn babies are exempted only for photographing their newborns.
- 🙅♂️ Hospital employees are instructed not to accept tips or gratuities from patients or visitors, as part of our commitment to service.
- 🙏 We appreciate your cooperation in maintaining these policies.
HOSPITAL AMENITIES FOR VISITORS
The hospital has various amenities for its visitors including Pharmacy, Food Village (restaurant), food/coffee stalls, ATM booth, water dispensers, hygienic wash rooms, waiting areas with television & brochure/newspaper stands, security services, etc.